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Shift swaps for retail teams

In Schedaddle, employees request a shift change or swap from the mobile app, the manager approves or declines it, and the published schedule updates with a version-stamped record of who changed what.

How a shift swap works

An employee opens their published schedule in the Schedaddle app, flags the shift they cannot work, and submits a change request with a note. The request lands in the manager’s draft-review queue rather than silently editing the live roster. The manager reviews it against availability and coverage, then approves or declines. Approved changes update the published schedule and notify the affected staff. Because the manager is the approval gate, a swap can never create an uncovered shift or break someone’s saved availability without a human signing off. This keeps swaps fast for staff while leaving the manager in control of coverage and cost.

Why manager approval beats a free-for-all swap board

Open "anyone can grab any shift" boards are quick but risky for a single store: they can hand a shift to an untrained employee, trigger overtime, or stack a close-then-open. Schedaddle routes every swap through the manager so the schedule stays coverage-complete and within hours targets. The manager sees the request in context — who is asking, the shift, and any coverage gap it creates — and resolves it in seconds. Staff still get the flexibility of self-service requests; the manager keeps the final call on who works.

Every change is on the record

After a schedule is published, Schedaddle version-stamps edits and keeps a change log of what moved and when. For a store manager that means no "I never saw that change" disputes, and a clean trail if a shift change is ever questioned. Combined with advance publishing and the saved schedule history, the change log gives you a defensible record of the roster your team actually agreed to — useful anywhere schedule changes and notice matter.

FAQ

Can employees swap shifts directly with each other?

Employees request a change or swap from the app, and the manager approves it. This keeps every shift covered and prevents untrained or overtime-triggering swaps from going through without a manager’s sign-off.

Is there a record of shift changes?

Yes. Post-publish edits are version-stamped and kept in a change log, so you can see what changed and when.

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